THANKS DALE CARNEGIE.

FUNDAMENTAL TECHNIQUES IN HANDLING PEOPLE PRINCIPLE 1 Don’t criticize, condemn or complain.

 PRINCIPLE 2 Give honest and sincere appreciation.

 PRINCIPLE 3 Arouse in the other person an eager want.

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• . The hatred against him was so intense that millions of people would have loved to tear him limb from limb or burn him at the stake.
•  In the midst of all this forest fire of fury, one little boy wrote the Kaiser a simple, sincere letter glowing with kindliness and admiration. 
• This little boy said that no matter what the others thought, he would always love Wilhelm as his Emperor.
•  The Kaiser was deeply touched by his letter and invited the little boy to come to see him. 
• The boy came, so did his mother—and the Kaiser married her. That little boy didn’t need to read a book on how to win friends and influence people.  
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• If we want to make friends, let’s put ourselves out to do things for other people—things that require time, energy, unselfishness and thoughtfulness
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• If we want to make friends, let’s greet people with animation and enthusiasm.
•  When somebody calls you on the telephone use the same psychology.
•  Say “Hello” in tones that bespeak how pleased YOU are to have the person call. 
• Many companies train their telephone operators to greet all callers in a tone of voice that radiates interest and enthusiasm. 
• The caller feels the company is concerned about them.
•  Let’s remember that when we answer the telephone tomorrow.
•  Showing a genuine interest in others not only wins friends for you, but may develop in its customers a loyalty to your company. 
• In an issue of the publication of the National Bank of North America of New York, the following letter from Madeline Rosedale, a depositor, was published*:
• “I would like you to know how much I appreciate your staff.
•  Everyone is so courteous, polite and helpful. What a pleasure it is, after waiting in a long line, to have the teller greet you pleasantly. 
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• “The next afternoon I called on this man and sent in word that I had some stamps for his boy. 
• Was I ushered in with enthusiasm? Yes sir, He couldn’t have shaken my hand with more enthusiasm if he had been running for Congress. He radiated smiles and goodwill. 
• ‘My George will love this one,’ he kept saying as he fondled the stamps.
•  ‘And look at this! This is a treasure.’ 
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• A show of interest, as with every other principle of human relations, must be sincere. 
• It must pay off not only for the person showing the interest, but for the person receiving the attention.
•  It is a two-way street both parties benefit. 
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• If you want others to like you, if you want to develop real friendships, if you want to help others at the same time as you help yourself, keep this principle in mind:
•  PRINCIPLE 1 Become genuinely interested in other people. 
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• Charles Schwab told me his smile had been worth a million dollars. 
• And he was probably understating the truth.
•  For Schwab’s personality, his charm, his ability to make people like him, were almost wholly responsible for his extraordinary success; and one of the most delightful factors in his personality was his captivating smile.
•  Actions speak louder than words, and a smile says, “I like you. You make me happy. I am glad to see you.”
• That is why dogs make such a hit. 
• They are so glad to see us that they almost jump out of their skins.
•  So, naturally, we are glad to see them. 
•  baby’s smile has the same effect. 
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• “As I leave for my office, I greet the elevator operator in the apartment house with a ‘Good morning’ and a smile, I greet the doorman with a smile.
•  I smile at the cashier in the subway booth when I ask for change. 
•  I stand on the floor of the Stock Exchange, I smile at people who until recently never saw me smile.“I soon found that everybody was smiling back at me, I treat those who come to me with complaints or grievances in a cheerful manner, I smile as I listen to them and I find that adjustments are accomplished much easier. 
• I find that smiles are bringing me dollars, many dollars every day.
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